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Return Policy

Please contact us within 48 hours after you receive the package to decide if item is right for you after received the package. Shela Hair will refund any items, provided the items has not been damaged, solied, washed, altered or worn and that all lables and tags are attached.

As the natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often be easily remedied by implementing a simple care regimen. However if you need to exchange or return the package, please contact us first before you send it back directly. Applications must be made within 7 days of receiving the product (s). Please make sure the hair has not been damaged, solied, washed, altered or worn and that all lables and tags are attached. 

Please pay more attention here:

During Covid-19, considering health issues, all packages can't be return or exchange. Pls confirm your order details before place order to make sure you order the correct item you need. Thanks for your understanding. 

  1. Customized orders are unacceptable for refund or exchange. All colorful wigs, high density wigs (180% or up) , or wigs with large/small wig cap, bleached knot or other customer special service are all customized orders. 
  2. If the incomplete or incorrect address information is the major cause shipment delays or the package demage, Shela Hair will be not responsiable any fee or exchange requirement. Please double check the address before placing your order.
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