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Shelahair Bundles & Wigs F&Q

All of Shelahair hair bundles, lace closure, lace wigs are made by 100% virgin hair ( Brazilian hair /Indian hair /Peruvien hair), pls allow us to choose the material among them b4 we ship it out if you have no requirement on this.

Yes. Normally they come with little pre-plucked, not too much pluck. So you may need to pluck it more if you want a more natural look. We prepare the baby hair also but hasn't been laid down. And normally wig doesn't come with knots bleached unless you repuest. You can leave us the message when you place order or email us at .

If you need to do more plucking, you can find some plucking/styling tutorials on YouTube. YouTuber like "IAmErickaJ. Channel” has a lot educated and helpful video on plucking.

β‘  Can it fits my head well?

It is better to measure your head size b4 you buying a wig to ensure it fit your head size. Normally people wearing circummferences:

small size is 21.5",

Medium size is 22.5",

Large size is 23.5",

For details, pls follow the size chart on product page for your reference.

β‘‘ Can I change the wig cap size after I place order?

If you want to change, please send email to as soon as possible.

Yes, you can. But kindly note that it may not looks as natural and secure as you glue it down.

Wigs are come with thin elastic belt to help you to secure the wig but it is not always perfect for everyone because of different head size.

So we send you the thick black elastic band along with your order. You can sew it in for a perfect fit to make it totally gluless.

During these time, recently DHL mentioned they may put it directly on the address to avoid human contact. So you had better track the tracking number after you receive it and once it arrive in USA, you can call your local DHL to confirm when they will delivery, so you can get it.

You're more than welcome to dye/ perm the wig in natural black color for they are unprocessed human hair.

You can dye it with the color you want as well as curl/ straighten it. But pls be aware of the processing time/ temperature. It may damage the hair if over process or over heat.

Also, pls pay more attention when you are going to dye/ perm wigs in #613 blonde color. Because it is processed hair already ( we bleach the natural black color hair into #613 blonde). It may get mat/ frizzy/ shedded if over process. So pls make sure that you take good care of it before and after you do anything with it( like deep condition and hair treatment are necessary)

β‘  What's the preparing time?

Generally, we will ship out your order within 1-3days.

β‘‘ What's the shipment time

For shipment time, it takes 2-5 business days to the whole United Sates. It takes 2-7days to ship to other countries.

We don't take overnight order.Β 

β‘’ Can I have tracking number?

Once the parcel has been shipped, we will post the tracking number on the website and to your email. You can check the status.If not,you can send us an Email then our colleague will help you. Or you can check your order on DHL/Fedex website.

β‘  What shipping company you use?

Normally your package is carried by DHL.

We do use FedEx/Aramex (to UK and SA often) Feel free to let us know if you want to use the specific one.

β‘‘ Do I need to pay extra fee?

Usually, you don't need to pay the shipping fee if wig order. Your order enjoys our Free Shipping Policy.

But sometimes custom fee may arise due to different custom policy in different countries.

And pls kindly note that that will be your charge. We do not responsible for this but we do our best to avoid this situation. Also, pls do some research on the customs policy of your country b4 you shopping online to make sure that you won't be charged anything.

β‘  Can I change address after placed order?

If you want to change it after placed order, please send email to as soon as possible.

β‘‘ Can I change or cancel my order?

If you want to cancel or change your order, please send email to at first. If within 2 hours after ordered, we can do it for you, if over 2hours, we may already begin to prepare the order already so we can't make sure that.

β‘  What I would receive if place order?

We will ship out the hair bundles, lace closure or wigs you ordered, also some free gifts in package.

β‘‘ Any gifts in my order?

We will ship you the free gift with the hair together in the beaituful Shelahair box package.

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